Engineering a Wow!-Worthy Client Experience
In this article published by Commercial Integrator, FORTÉ highlights its work with Emerson Automated Solutions in Houston Texas. FORTÉ partnered with SNA Displays to create an immersive, multi-source DVLED showcase at Emerson's Collaboration Solutions Center. The end result helps Emerson work with its customers to inform the experience and produce solutions specific to their needs.
When Emerson Automation Solutions, a leader in technology, software, and engineering, sought to enhance its Collaboration Solutions Center (CSC) in Houston, Texas, it opted for a partner with a sterling reputation for delivering outstanding technology outcomes. FORTÉ ranks as the largest global audiovisual services provider, boasting 25 locations in the U.S. and serving 50 countries and 164 cities globally, but the integrator's reputation isn't built on its size but, rather, on its skill. FORTÉ' team, which numbers nearly 800, creates custom audiovisual, UC, and digital media solutions that improve how people work, communicate, and collaborate.
CAREFUL VENDOR SELECTION
If you ask executive account manager Mark Warren, he'll tell you that kind of brand equity is a privilege but also a responsibility. For example, FORTÉ must select its vendor partners carefully. As Warren puts it, "A failure from one of our manufacturers is a failure on us. So, we try to pick the most reliable and most effective manufacturers out there." This story, which showcases a truly dazzling direct-view LED (DVLED) deployment at Emerson's CSC, is a perfect case in point for why Warren describes digital display leader SNA Displays as "…my go-to direct-view LED group."
He adds, "We know each other well, and the good relationship we brought to the table meant something for Emerson." As you'll see, FORTÉ and SNA Displays' organizational synergies yielded an outstanding result.
FORTÉ and Emerson's own relationship stretches back 25 years or more; in fact, Warren has personally helped to serve the engineering giant for about 15 years. Thus, he had an innate understanding of what Emerson wanted to achieve in updating its CSC, a high-tech, interactive, fully digital showplace for customers and other visitors.
