AV System Support Services

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System Support

Minimize Downtime with Real-Time Troubleshooting and Ongoing Support

FORTÉ’s Managed Services are built on a foundation of reliability, ensuring that organizations have the support they need to maintain high-performing communication and collaboration technologies. Our team of experts provides strategic, responsive assistance tailored to keep systems running smoothly and efficiently. From real-time troubleshooting to ongoing technical support, we proactively address challenges to minimize downtime and maximize productivity. By leveraging our expertise, IT teams can focus on their core objectives, confident that their technology environment is stable and secure.

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Maintain a Reliable Technology Stack in an Evolving Business Landscape

Our System Support service extends beyond immediate issue resolution to include proactive management, software updates, system health checks, onsite remediation, and advanced parts replacement. Regular health checks prevent potential disruptions before they arise, however, hardware issues may happen – FORTÉ will arrive onsite to correct the incident within a pre-specified service response timeframe. Even if the hardware is out of manufacturer warranty, FORTÉ will fix, repair, or replace any malfunctioning part to return the system back to optimum levels. With a comprehensive support strategy in place, FORTÉ empowers organizations to operate with confidence, ensuring your technology stack remains a strong, reliable asset in the evolving business landscape. Our System Support service extends beyond immediate issue resolution to include proactive management, software updates, system health checks, onsite remediation, and advanced parts replacement. Regular health checks prevent potential disruptions before they arise, however, hardware issues may happen – FORTÉ will arrive onsite to correct the incident within a pre-specified service response timeframe. Even if the hardware is out of manufacturer warranty, FORTÉ will fix, repair, or replace any malfunctioning part to return the system back to optimum levels. With a comprehensive support strategy in place, FORTÉ empowers organizations to operate with confidence, ensuring your technology stack remains a strong, reliable asset in the evolving business landscape.

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6 Ways Government Agencies Can Benefit from AV Solutions

How AV solutions help government agencies run smoothly and efficiently

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Texas-New Mexico Power Modernizes Its High-Impact Control Room

TNMP updated its command-and-control room with integrated advanced video wall technology to improve situational awareness.

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Homefield Showcase Center Gets Display & Meeting Room Technology

Homefield Showcase Center in Kansas City incorporated video displays throughout the youth sports complex and added meeting space solutions.

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Capella Tower Elevates Its Business Center with Seamless Technology

CBRE updated its business center for tenants at Capella Tower in Minneapolis. The enhanced meeting spaces are a main attraction for employees.

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Watch the New FORTÉ Brand Video

See how FORTÉ brings people, spaces, and technology together, transforming the modern workplace and redefining communication and collaboration.

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Capella Tower Conference Center

FORTÉ transformed Capella Tower's 13,000-square-foot space into an exclusive conference center with advanced AV technologies for tenants.

Milwaukee
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FORTÉ LIVE Presentation: The Modern Workplace

At FORTÉ LIVE-Milwaukee, VP of Innovation Keith Yandell shared his thoughts on effective ways to use technology to create a workplace your employees love.

Trusted and reliable partner

DCN recognizes FORTÉ as a trusted and reliable partner providing us with the latest in AV technology. Communication and technical resources are always available.

Jamie Eckart

Dakota Carrier Network

Great relationship

I had a great relationship with FORTÉ's team in Austin throughout the project, which lasted several months due to Covid era [supply chain issues]. AVI kept up with items very well.

Jeff Jones

GM Financial

Great partner

Trent and the FORTÉ team have been great partners to us for many years. We appreciate their energy and efforts to meet our A/V demand nationwide.

Logan Eggiman

Border States Electric

Thanks for the Continued Partnership

Big thanks to FORTÉ to complete our project before classes started. Thanks for the continued partnership in supporting the U Chicago campus.

Marlon Aguilar

University of Chicago

Went above and beyond

The techs were extremely nice, professional, smart and easy to work with. You went above and beyond answering my questions to make sure I understood everything as I was taking on this project at the tail-end. All in all, the team was great to work with

Danielle Bosworth

IBM iX

Part of the design team

FORTÉ proposed an innovative, non-traditional AV solution. They were very open to my technical input from the beginning and I felt part of the design team. They were a fantastic partner!

Jeremy Williams

iCR

Couldn't be happier

This was a quick turn project and [everyone] involved got it done as quickly as possible. I couldn't be happier.

Donna Burns

Xavier University

Enjoy working with them

Everyone on this team has been very helpful, patient, and can walk you through anything. I enjoy working with them.

Shanna Coxen

Dave & Busters

Great support

The entire team at FORTÉ did everything in their power to ensure we were satisfied with our AV solution. We've received great support throughout the process and look forward to working with you again on upcoming projects.

Paul Bogdanowicz

Hitachi Hightech

Great work as always!

Skylar Freeman

Stryker Instruments

Great job

[The] sales, implementation and installation crew all did a great job

Kari Quimby

Michigan Association of Insurance Agents

Appreciate the flexibility

I appreciate the flexibility of the entire FORTÉ team to accommodate the project within the timeframe presented.

Ed Magyar

MillerKnoll

Trusted partner

FORTÉ is a trusted partner, supplying key AV components to our growing restaurant business; delivering as expected to locations coast to coast, even among global supply shortages. They never miss an opportunity to excel, enabling our team to provide an elevated experience to every guest.

Ross Speral

Sickies Garage Burgers & Brews

Just a phone call away

We appreciate [FORTÉ's] knowledge and the technology solutions and ideas they share with us for each project. And, they're just a phone call away if we need tech support.

Matt Costello

FARGODOME

Understood our vision

FORTÉ understood our vision so we could build a feature-rich space and put it to use on day one. We've taken the mystery out of our meetings so the public can better understand what its elected officials are doing.

Gregg Schildberger

City of Fargo

5 stars

We were so very happy with FORTÉ. We asked for a mobile solution and we had a short window to order and get the device installed before a very important executive meeting. They DELIVERED! I give them 5 stars.

Theresa Bashore

YRC Worldwide

Extremely pleased

Thank you all again. We are extremely pleased and excited to get the remaining station converted.

Dave Wood

Kansas Fire Department

Always a great team to work with

Keegan Mikessell

Capital Electric

Team of great people

We worked with FORTÉ to build a proof of concept for our customer experience center. FORTÉ provided the expertise, access to technology manufacturers and a team of great people who made this happen on schedule and on budget.

Eric Pond

Greenheck Fan Corporation

Perfect team to find a solution

FORTÉ proved to be the perfect team to find a solution that maximized our available space and integrated with some of our existing technology investment.

Justin Marthaler

Strand Associates

Expertise in the field

I have had the pleasure of working closely with many staff members over the last few months, the relationship continues to be strong and healthy because every person was working toward the success of my needs. Thank you for your continued expertise in your field.

Dawn Sericati

Washington County

Extra effort

I appreciate Mike Kaz' extra effort to get us up and running for live streaming of our Sunday Service

Don Amundson

Grace Church

I love the FORTÉ team

Belinda Lawrence

Kenosha County

Met our needs

We upgraded the most visible room in our organization. I was hesitant at first to go with a full Crestron Flex design in a board room but I entrusted our team at FORTÉ to meet the needs of our executive leadership team

Nick Legotte

Dexcom Inc.

Unexpectedly quick response. We appreciate the support.

Larry Lee

Red River Technologies LLC

Rose to the heights of excellence

You seized the opportunity...and rose to such heights of excellence. And this opportunity is providing us with some great practices to implement after COVID-19 by leveraging technology even more than we have in the past.

Sarah Aghassi

County of San Diego